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US Browse · Boston · Customer Success Manager

Customer Success Manager in Boston

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Customer Success Manager - Data Solutions
Validity Inc.
Boston, MA, United States
Full time
Base: $70,000 - $80,000; bonus/equity: bonus oppor...
On-site
3+ years customer success or account management experience
Proven ability to drive product adoption in b2b saas
Strong consultative communication and executive briefing skills
This role serves as a strategic partner to clients, owning product adoption and driving measurable business outcomes
3 days ago
Lead Customer Success Manager
Freshworks
Boston, MA, United States
Full time
Base: $108,800 - $134,400 usd; bonus/equity: targe...
On-site
5-7 years customer-facing experience
Mid-market and enterprise account management
Saas environment expertise
This senior individual contributor role focuses on driving strategic customer outcomes, retention, product adoption, and growth across a portfolio of key accounts
3 days ago
Lead Customer Success Manager
Freshworks
Boston, MA, United States
Full time
Base: $108,800 - $134,400 usd; bonus/equity: targe...
On-site
5-7 years customer-facing experience
Mid-market and enterprise account management
Saas environment expertise
This senior individual contributor role focuses on driving strategic customer outcomes, retention, and growth for key accounts
3 days ago
Software Technical Account Manager (traveling)
Dedrone (an Axon company)
Boston, United States
Base: dependent on factors like level + experience...
On-site
4+ years technical account management experience
Saas and cloud platform support expertise
Strong troubleshooting and root-cause analysis skills
The role involves being embedded inside law enforcement agencies to own relationships, deployments, and outcomes while ensuring technology is effectively utilized
8 days ago
Software Technical Account Manager (traveling)
Axon
Boston, United States
Base: dependent on factors like level + experience...
On-site
4+ years technical account management experience
Saas and cloud platform support expertise
Strong troubleshooting and root-cause analysis skills
This role serves as a trusted technical partner embedded within law enforcement agencies to ensure effective technology utilization
8 days ago
Customer Success Manager, Ai Outcomes
Box
Boston, United States
Not specified; eligible for equity + benefits
On-site
3+ years customer success or account management experience
Experience with enterprise customers and executive stakeholders
Hands-on experience with modern ai platforms and tools
This role represents the evolution of Customer Success at Box from driving adoption to driving transformation
9 days ago
Customer Success Manager, Ai Outcomes
Box
Boston, United States
Not specified; eligible for equity + benefits
On-site
3+ years customer success or account management experience
Experience with enterprise customers and executive stakeholders
Ability to translate customer needs into business outcomes
This role represents the evolution of Customer Success at Box from driving adoption to driving transformation through content and AI
9 days ago
Customer Success Manager
Chaos Software EOOD
Boston, United States
Full time
On-site
2-3 years customer success experience
Saas role background
Renewal management skills
The role focuses on managing a portfolio of US accounts to drive retention, adoption, and value realization
9 days ago
Customer Success Manager
Layerhealth
Boston, MA, US
Base: $140,000-160,000; bonus/equity: not specifie...
On-site
3-5 years healthcare customer success experience
Strong communication and relationship building skills
Ability to drive despite ambiguity in startup environment
Layer Health is an AI-powered platform founded by MIT and Harvard researchers to synthesize medical records and reduce friction in healthcare
11 days ago
Client Success Consultant
ISS Stoxx
Boston, Massachusetts, US
Full time
Base: $60,000-$70,000 py; bonus/equity: eligible f...
Hybrid
Mid-level
2-5 years account management experience
Proficiency in salesforce.com
Understanding of financial markets
The role involves developing strong working relationships with clients including hedge funds and pension funds while guiding them on ISS Stoxx products
15 days ago
Customer Success Manager
Rapid7
Boston, MA, US
Full time
Base: $63,800.00 - 86,300.00 usd annual; bonus/equ...
Hybrid
2-3+ years customer success experience
High tech or saas background
Strong written and verbal communication
The role requires acting as a trusted advisor to help customers maximize value from Rapid7's cybersecurity investment
15 days ago
Customer Success Manager
Rapid7
Boston, MA, US
Full time
Base: $63,800.00 - $86,300.00 usd annual; bonus/eq...
Hybrid
2-3+ years customer success or account management experience
Deep understanding of cyber security frameworks and concepts
Experience with technology deployment and configuration
The role involves acting as a trusted advisor to help customers maximize the value of their Rapid7 investment through strategic relationship management
17 days ago
Eclipse Client Success Manager
SS&C Technologies
Boston, MA, US
Full time
Base: $75,000 to $90,000 usd; bonus/equity: discre...
Hybrid
+2y experience
Bachelor's degree in finance or related field
0-2 years experience in financial services
Understanding of capital markets and trade lifecycle
The primary focus of this role is account management with an emphasis on client retention for existing Eclipse clients
17 days ago
Eclipse Client Success Manager
SS&C
Boston, MA, US
Full time
Base: $75,000 - $90,000 usd; bonus/equity: discret...
Hybrid
+2y experience
Bachelor's degree in finance or related field
0-2 years experience in client services
Understanding of capital markets and trade lifecycle
This role serves as the primary escalation point for clients throughout their product lifecycle within a cross-functional team
17 days ago
Senior Customer Success Manager- Onshape
PTC
Boston, MA, US
Full time
Base: $89,000-115,000 annually; bonus/equity: perf...
Hybrid
2+ years customer-facing experience
Strong communication skills
Crm tools proficiency
This role involves managing a portfolio of SMB and mid-market accounts to guide them from onboarding through renewal
17 days ago
Client Success Consultant
Infranomicks Research & Analysis
Boston, Massachusetts, US
Full time
Base: $60,000-$70,000 py; bonus/equity: bonus or s...
Hybrid
Mid-level
2-5 years account management experience
Bachelor's degree required
Proficiency in salesforce.com
The role involves developing strong working relationships with clients including hedge funds, pension funds, and asset managers while guiding them on ISS Stoxx products
17 days ago
Client Success Consultant
ISS UK
Boston, Massachusetts, United States
Full time
Base: $60,000-$70,000 py; bonus/equity: bonus or s...
Hybrid
Mid-level
2-5 years account management experience
Bachelor's degree required
Proficiency in salesforce.com
The role involves developing strong working relationships with clients including hedge funds, pension funds, and asset managers to guide them on ISS Stoxx products
17 days ago
Client Success Consultant
ISS STOXX
Boston, Massachusetts, US
Full time
Base: $60,000-$70,000 py; bonus/equity: bonus or s...
Hybrid
Mid-level
Bachelor's degree required
2-5 years account management experience
Proficiency in salesforce.com
The role involves developing strong working relationships with clients including hedge funds, pension funds, and asset managers while guiding them on ISS Stoxx products
17 days ago
Client Success Consultant
ISS Market Intelligence
Boston, Massachusetts, US
Full time
Base: $60,000-$70,000 py; bonus/equity: bonus or s...
Hybrid
Mid-level
Bachelor's degree required
2-5 years account management experience
Proficiency in salesforce.com
The role involves developing strong working relationships with clients including hedge funds and pension funds while guiding them on ISS Stoxx products
17 days ago
Customer Success Manager I
Forrester
Cambridge, MA, US
Base: $59,000 - $95,000; bonus/equity: not specifi...
Drive high client engagement strategies
Manage senior-level business relationships
Navigate complex internal and external challenges
The role focuses on orchestrating the customer journey through proactive engagement strategies to drive value and retention
17 days ago
Sr. Customer Success Manager
VibeIQ
Boston, MA, United States
Full time
Not specified; not specified; benefits: 401(k), he...
On-site
3-5 years customer success experience
Enterprise retail or fashion background
Manage high-acv accounts over $50k arr
The role involves owning a book of business with enterprise retail clients as the primary post-sale relationship owner
18 days ago
Customer Success Programs Manager
Anthropic
Boston, MA, US
Base: $260,000 usd; bonus/equity: not specified; b...
On-site
+8y experience
6-8+ years in customer success
Experience with digital or programmatic cs functions
Track record of delivering measurable outcomes without 1:1 relationships
The role focuses on building a portfolio of AI-powered programs that replace or augment traditional 1:1 customer success touchpoints
22 days ago
Customer Success Programs Manager
Anthropic
Boston, MA, US
Base: $260,000 usd; bonus/equity: not specified; b...
On-site
+8y experience
6-8+ years in customer success
Experience with digital or programmatic cs
Hands-on fluency with ai and llms
The role focuses on building a portfolio of AI-native programs that deliver customer outcomes at scale without relying on 1:1 relationships
22 days ago
Customer Success Engineer
Conga
Boston, MA, US
On-site
Mid-level
3-4 years contract management experience
Document automation product administration
Salesforce administration experience
The primary goal of this role is to improve the retention rate of customers by driving value, adoption, and ROI
32 days ago
Onboarding Manager
Conga
Boston, MA, US
On-site
Salesforce fundamentals knowledge
Api client setup and troubleshooting
Crm cpq clm erp integration familiarity
This role owns the customer's first experience with Conga, guiding them from purchase to first value with confidence and technical credibility
32 days ago

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Customer Success Manager in Boston

Customer Success Manager - Data Solutions

Lead Customer Success Manager

Lead Customer Success Manager

Software Technical Account Manager (traveling)

Software Technical Account Manager (traveling)

Customer Success Manager, Ai Outcomes

Customer Success Manager, Ai Outcomes

Customer Success Manager

Customer Success Manager

Client Success Consultant

Customer Success Manager

Customer Success Manager

Eclipse Client Success Manager

Eclipse Client Success Manager

Senior Customer Success Manager- Onshape

Client Success Consultant

Client Success Consultant

Client Success Consultant

Client Success Consultant

Customer Success Manager I

Sr. Customer Success Manager

Customer Success Programs Manager

Customer Success Programs Manager

Customer Success Engineer

Onboarding Manager