Customer Success Programs Manager

Anthropic

Boston, MA, US
Base: $260,000 usd; bonus/equity: not specified; b...
On-site
6-8+ years in customer success
Experience with digital or programmatic cs functions
Track record of delivering measurable outcomes without 1:1 relationships
The role focuses on building a portfolio of AI-powered programs that replace or augment traditional 1:1 customer success touchpoints

Job Summary

  • The role focuses on building a portfolio of AI-powered programs that replace or augment traditional 1:1 customer success touchpoints.
  • Candidates must possess a reflex to ask 'How could we do this with Claude?' before building manual workflows.
  • The position requires instrumenting every program with consumption and product telemetry to ensure measurable impact.

Matching Summary

The role focuses on building a portfolio of AI-powered programs that replace or augment traditional 1:1 customer success touchpoints.

Salary

Base: $260,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 6-8+ years in Customer Success
  • Experience with Digital or Programmatic CS functions
  • Track record of delivering measurable outcomes without 1:1 relationships
  • Hands-on fluency with AI workflow prototyping and agent building
  • Direct experience running live 1:many engagements like webinars
  • Strong data instincts for analyzing trends and telemetry

Nice-to-have

  • SQL or lightweight scripting capabilities
  • Technical literacy with API-first and developer-facing products
  • Excellent written communication skills
  • Conviction about responsible AI deployment
  • Ability to flex across different CS program models

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Minimum 6-8 years of Customer Success experience
  • Visa sponsorship availability varies by role

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter