Technical Support Specialist (m/w/d)

ELCO

Erkrath, Germany
On-site
Technical support for heat pumps
Customer support via phone and email
Troubleshooting and fault diagnosis
Provide technical support for heat pumps and ELCO systems to internal and external customers

Job Summary

  • Provide technical support for heat pumps and ELCO systems to internal and external customers.
  • Offer telephone assistance for installation, troubleshooting, and fault resolution.
  • Benefit from flexible working hours, mobile work options, and comprehensive benefits including company pension and health insurance.

Matching Summary

Provide technical support for heat pumps and ELCO systems to internal and external customers.

Skills & Requirements

Must-have

  • Technical support for heat pumps
  • Customer support via phone and email
  • Troubleshooting and fault diagnosis
  • Excellent German language skills

Nice-to-have

  • Customer-oriented and solution-focused
  • Team player
  • Willingness to travel for service calls

Key Requirements

  • Completed SHK apprenticeship (e.g., HVAC technician, electrician, mechatronics technician)
  • Refrigerant handling certificate (Category I) desirable
  • Sound knowledge of heat pumps, hydraulics, and control technology
  • Experience in technical service, field service, or training environments is advantageous
  • Proficient IT skills, SAP knowledge is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter