Customer Service Executive

FWD Life Insurance Group

Kuala Lumpur, Malaysia
2 years customer service experience
Life and general insurance knowledge
Multi-channel communication handling
The role involves attending to customer and intermediary enquiries across phone, email, webchat, and social media channels

Job Summary

  • The role involves attending to customer and intermediary enquiries across phone, email, webchat, and social media channels.
  • Employees must deliver delightful service experiences that meet targeted service turnaround times and SLAs.
  • The position requires managing complaints, collaborating with internal stakeholders for resolutions, and supporting senior executives on projects.

Matching Summary

Match Score: 80

The role involves attending to customer and intermediary enquiries across phone, email, webchat, and social media channels.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Life and general insurance knowledge
  • Multi-channel communication handling

Nice-to-have

  • Compassionate problem solving
  • Proactive improvement mindset
  • Adaptability in dynamic environment

Key Requirements

  • Minimum SPM or Diploma qualification
  • At least 2 years of customer service experience
  • Experience in life and general insurance sector

Work Rights

Not specified

Tailored Resume

Cover Letter