Support It Analyst

Sonova Group

Sao Paulo, Brazil
On-site
Point-of-sale systems
Erp applications
Technical support
The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies

Job Summary

  • The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies.
  • This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.
  • Responsibilities include responding to and resolving technical support tickets, performing troubleshooting, managing incidents, and documenting solutions within ITSM tools.

Matching Summary

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies.

Skills & Requirements

Must-have

  • point-of-sale systems
  • ERP applications
  • technical support
  • troubleshooting
  • incident resolution
  • system parameterization

Nice-to-have

  • system integrations
  • Service Desk tools
  • process improvements
  • automation opportunities

Key Requirements

  • Degree in Information Technology or related field
  • Experience with POS and ERP solutions
  • MS SQL Server knowledge
  • Strong troubleshooting skills
  • Intermediate English

Work Rights

Not specified

Tailored Resume

Cover Letter