Company Overview / Employee Value Proposition AWECREATION PTE. LTD. is a leading Cyber security and IT infrastructure company, serving many corporate and SME clients in all areas of Cyber security and system for their offices. Our core product: Towards Cloud is the new edge cutting technology to automate IT support for our clients. The team is specialized in Cyber security and Ethical Hacker trained and supported by IDA and we have more than 15 years of extensively experience in areas of Telecommunications and IT systems. Our core team members are ex-director of SingTel and also experts IT professionals in IT infrastructure. We welcome new team members to join our team with below mindset as we accelerate the company to be at the forefront of technology: MINDSET Customer focus – Focus on solving customer IT issues with professionalism. Teamwork – Work closely with Sales and Technical team to fulfill customer’s requirement and issues Challenger Spirit – Always explore new ways to resolve issue and enhance productivity Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard Fast learner with good time management and organizational skills to deliver critical timeline Responsibilities Lead central console management to monitor and maintain all clients’ IT equipment ensuring optimal performance and security Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure Install, configure, operate, and troubleshoot customer IT equipment and software to maintain seamless IT service delivery Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture