Crc Representative

Collectors Universe Japan GK

Tokyo, JP
Not specified; benefits: social insurance, pyid le...
Fully remote
2+ years customer service experience
Claims handling and investigation
Email and chat support skills
The role involves resolving customer issues regarding labels, image corrections, and quality assurance reviews within established timeframes

Job Summary

  • The role involves resolving customer issues regarding labels, image corrections, and quality assurance reviews within established timeframes.
  • Candidates must collaborate with the compensation department to resolve claims via phone and email while maintaining professional communication.
  • The position offers a comprehensive benefits package including social insurance, paid leave, and employee discounts on grading services.

Matching Summary

Match Score: 85

The role involves resolving customer issues regarding labels, image corrections, and quality assurance reviews within established timeframes.

Salary

Not specified; Benefits: Social Insurance, Paid Leave, Commutation Allowance, Defined Contribution Pension

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Claims handling and investigation
  • Email and chat support skills
  • Shipping and packaging coordination
  • Process improvement in large business

Nice-to-have

  • Salesforce or CRM experience
  • Trading card and collectibles knowledge
  • Strong conflict resolution skills
  • Ability to de-escalate tense situations
  • Collaborative team player mindset

Key Requirements

  • Associate degree or equivalent experience
  • Minimum 2 years customer service background
  • Experience with claims and complaint handling
  • Fluency in English for US escalation
  • Availability for Mon-Fri 9:00-18:00 shift

Work Rights

Not specified

Tailored Resume

Cover Letter