Workplace Experience Lead

JLL

San Francisco, CA, United States
Base: 130,000.00 – 145,300.00 usd py; bonus/equity...
Develop and implement strategies for soft services
Manage high-touch employee services
Coordinate cross-functional teams
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts

Job Summary

  • The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
  • This role develops and implements comprehensive strategies for soft services, amenity programming, customer experience training, and operations that create engaging workplace experiences.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions, comprehensive Medical, Dental & Vision Care, and paid parental leave.

Matching Summary

The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.

Salary

Base: 130,000.00 – 145,300.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Develop and implement strategies for soft services
  • Manage high-touch employee services
  • Coordinate cross-functional teams
  • Develop and implement customer experience training

Nice-to-have

  • Track record of initiative and sound judgment
  • Highly collaborative interpersonal skills
  • Proficient in Microsoft Office Suite
  • Knowledge of industry trends and best practices

Key Requirements

  • Bachelor's degree in hospitality, business administration, facility management, or related field
  • 10+ years of experience in Soft Services, Facility Management, Operations, commercial real estate, or hospitality industry
  • Proven leadership skills
  • Strong analytical and financial aptitude
  • Excellent verbal and written communication skills

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter