JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile. DUTIES AND RESPONSIBILITIES Assisting guests and patrons by opening their car doors in the absence of the Doorman. Maintains the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captain and FO Managers. Perform daily Concierge and Bell Service duties which includes, but not limited to: Providing hotel guests with information about local attractions, Providing hotel guests with reservations-making at restaurants and attractions, Providing hotel guests with information about services and facilities of hotel, Assisting hotel guests with ground transportation arrangements, Escort arriving and departing guests in a pleasant and respectful manner, Ensures extreme care and attention when handling guests’ personal items, Delivery of packages and luggage for internal and external guests, Maintains short-term and long-term luggage storage, Maintains smooth traffic at the Hotel’s forecourt in the absence of Doorman Ensures to utilize the Bellman Movement Log for all completed guests’ requests for the day Greet arriving guests and provide direction and escort to the Front Desk Assists departing guests for transportation arrangement or luggage storage requests, Always offering further assistance for all guests Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties. Attend daily briefing and 15 minutes training. Performing the doorman duties as assigned by Bell Captain or FO Managers. Ensure function sheet displayed on notice board is updated in the absence of Bell Captains. Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby. Deliver messages, mails and parcels to the gues