Job Summary: To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach. *Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions. Principal Responsibilities and Duties: Programme development, implementation, and evaluation: Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line). Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach Monitor attendance, collect feedback, and support impact evaluation to improve service quality. Foster a sense of community among caregivers through conducting peer support networks and social events. Continuous learning with the team through regular review of programs. Caregiver Engagement & Support: Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line. Conduct outreach to raise awareness of available services through community events and partnerships. Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations Volunteer & Stakeholders engagement: Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers. Collaborate with internal departments to achieve organisational goals. Recruit, train, and engage volunteers to support programme delivery. Backbone support to team function: Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library. Organize events for the team that contributes to team growth and bonding. Prepare reports and prese