Apprentice Customer Experience Advisor

JOHNSON CONTROLS

Manchester, United Kingdom
Base: £15,600; bonus/equity: not specified; benefi...
Fully remote
Gcse english grade 5 or c
Gcse maths grade 5 or c
Inbound call handling skills
This apprenticeship offers a chance to master the full customer experience within Johnson Controls' Customer Support Centre

Job Summary

  • This apprenticeship offers a chance to master the full customer experience within Johnson Controls' Customer Support Centre.
  • You will handle inbound calls and manage complaints for Business to Business customers while ensuring high satisfaction levels.
  • The role includes on-going training, day release college learning, and a starting salary of £15,600 with 25 days holiday plus bank holidays.

Matching Summary

This apprenticeship offers a chance to master the full customer experience within Johnson Controls' Customer Support Centre.

Salary

Base: £15,600; Bonus/Equity: Not specified; Benefits: 25 days holiday + bank holidays, pension scheme, overtime where applicable

Skills & Requirements

Must-have

  • GCSE English Grade 5 or C
  • GCSE Maths Grade 5 or C
  • Inbound call handling skills
  • Complaint resolution experience
  • Customer relationship management

Nice-to-have

  • Passion for technology and engineering
  • Strong team spirit and communication
  • Love for creating customer experiences
  • Problem-solving abilities
  • Interest in fire and security systems

Key Requirements

  • GCSE English grade 5 or C required
  • GCSE Maths grade 5 or C required
  • Certificates must be included in application

Work Rights

Not specified

Tailored Resume

Cover Letter