Key ResponsibilitiesOversee and manage day-to-day departmental operations and administrative functions Analyse workflows and recommend process improvements for operational efficiency Prepare management reports, data analysis, and business updates Coordinate cross-functional activities and ensure timely execution of deliverables Support policy implementation and ensure compliance with internal procedures Handle escalations, problem-solving, and stakeholder management Assist Management in planning, budgeting, and operational strategies Mentor junior staff and provide guidance where required Manage confidential information and sensitive documentation professionally Participate in projects, audits, and company-wide initiatives RequirementsDiploma or Degree in relevant discipline Minimum 4–5 years of relevant working experience Strong analytical, coordination, and organisational skills Good interpersonal and stakeholder management abilities Proficient in Microsoft Office applications and reporting tools Able to work independently and manage multiple priorities Mature, resourceful, and solution-oriented