Customer Success Manager, Midmarket Japan D&m(evergreen)
AUTODESK CONSTRUCTION CLOUD
Tokyo, Japan
Not specified; offers based on experience + locati...
Customer success experience
Japanese business communication
Manufacturing industry knowledge
The Customer Success Manager will drive success for medium-to-large enterprises in the manufacturing industry by overseeing onboarding and adoption of Autodesk solutions
Job Summary
The Customer Success Manager will drive success for medium-to-large enterprises in the manufacturing industry by overseeing onboarding and adoption of Autodesk solutions.
This role requires co-creating tailored Customer Success Plans with major customers to ensure measurable business value and long-term retention.
Candidates must possess excellent verbal and written communication skills in both Japanese and English to engage with diverse stakeholders across complex organizational structures.
Matching Summary
Match Score: 85
The Customer Success Manager will drive success for medium-to-large enterprises in the manufacturing industry by overseeing onboarding and adoption of Autodesk solutions.
Salary
Not specified; Offers based on experience and location; Includes annual cash bonuses, commissions, stock grants, and comprehensive benefits
Skills & Requirements
Must-have
Customer Success experience
Japanese business communication
Manufacturing industry knowledge
Strategic account planning
Data-driven customer insights
Nice-to-have
Executive relationship building
Channel partner collaboration
Churn risk mitigation
ROI documentation skills
Cross-functional team leadership
Key Requirements
Up to 5 years of Customer Success or Sales experience
Business level English proficiency
Experience working with large Japan-based corporations