Mall Of Asia Irecruit Engage 2025

Concentrix

Pasay City, Philippines
High school diploma required
Six plus months customer service experience
Strong computer navigation skills
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This role requires resolving non-standard problems that require conceptual thinking while ensuring service meets contractual Key Performance Indicators.
  • Candidates must be able to rotate shifts as needed and demonstrate patience while maintaining a pleasant and professional tone.

Matching Summary

Match Score: 75

The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • Six plus months customer service experience
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment tolerance

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Ability to learn quickly
  • Team member collaboration skills
  • Patience in all contact situations

Key Requirements

  • High school diploma
  • Six plus months of customer service experience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

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