Customer Issue Resolution Analyst - Credit And Collections (anz)

3M

Pasay City, Philippines
Bachelor's degree in business or economics
2-3 years of related job experience
Sales force experience
The position involves managing the end-to-end credit and collections process for ANZ customers while resolving customer issues

Job Summary

  • The position involves managing the end-to-end credit and collections process for ANZ customers while resolving customer issues.
  • Successful candidates will utilize business intelligence reporting and handle complex order resolutions within a global service center environment.
  • This role requires strong interpersonal skills to partner with quality teams and internal clients to drive results and maintain service level agreements.

Matching Summary

Match Score: 75

The position involves managing the end-to-end credit and collections process for ANZ customers while resolving customer issues.

Skills & Requirements

Must-have

  • Bachelor's degree in business or economics
  • 2-3 years of related job experience
  • Sales Force experience
  • Strong stakeholder management skills
  • Sound investigative skills with attention to detail

Nice-to-have

  • FMCG company experience
  • SAP & SFDC system knowledge
  • Power BI reporting skills
  • Process improvement initiative
  • Training new employees capability

Key Requirements

  • Bachelor's degree required
  • Minimum 2-3 years experience
  • English language proficiency
  • Microsoft Office systems knowledge

Work Rights

Not specified

Tailored Resume

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