Southern Water Customer Service Advisor

Capita (digital)

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Excellent verbal and written communication skills
High standard of vocabulary and grammar
Ability to demonstrate empathy and ownership
The role ensures customer issues and concerns are answered efficiently and effectively across multiple channels

Job Summary

  • The role ensures customer issues and concerns are answered efficiently and effectively across multiple channels.
  • Employees will deliver an excellent customer experience by providing a right first-time service and managing complaints to satisfactory conclusions.
  • More experienced advisors may coach others and support the Team Leader in improving customer satisfaction and efficiency metrics.

Matching Summary

The role ensures customer issues and concerns are answered efficiently and effectively across multiple channels.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • High standard of vocabulary and grammar
  • Ability to demonstrate empathy and ownership
  • Telephone and computer literate
  • Flexible availability between 08:00-18:00

Nice-to-have

  • Experience mentoring team members
  • Supporting resolution of escalated complaints
  • Self-motivated work style
  • Strong interpersonal and organizational skills

Key Requirements

  • Full-time commitment of 37.5 hours per week
  • Hybrid working arrangement with office presence
  • Completion of 7-week training period followed by Grad Bay

Work Rights

Not specified

Tailored Resume

Cover Letter