Customer Excellence Lead

Novartis

Dublin, Ireland
Not specified; not specified; benefits include per...
On-site
Launch readiness process execution
Omnichannel orchestration frameworks
Content activation across channels
The role serves as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned

Job Summary

  • The role serves as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned.
  • Candidates will govern and deploy execution excellence frameworks such as ICE, IpEx, and IMEx to drive consistent standards across teams.
  • Novartis fosters an inclusive workplace where employees can be their best selves to reimagine medicine and empower patients.

Matching Summary

The role serves as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned.

Salary

Not specified; Not specified; Benefits include personal and professional thriving resources

Skills & Requirements

Must-have

  • Launch readiness process execution
  • Omnichannel orchestration frameworks
  • Content activation across channels
  • ICE, IpEx, and IMEx deployment
  • SFMC and iCVA platform usage
  • MLR process oversight
  • Capability development leadership

Nice-to-have

  • Growth mindset leadership
  • Inclusive workplace culture
  • Strategic partnership skills
  • Change management adoption
  • High-performance team coaching

Key Requirements

  • Experience with CRM platforms like OnCore
  • Knowledge of marketing governance frameworks
  • Ability to localize global learning curricula

Work Rights

Not specified

Tailored Resume

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