Application, Infastructure And Service Management

State Street

Burlington, Massachusetts, US
Base: $70,000 - $115,000 annual; bonus/equity: not...
Service management in saas environment
Operations and support process improvement
Incident and change management
This role enhances long-term relationships with customers through daily control of, and continuous review and improvement of Operations and Support processes

Job Summary

  • This role enhances long-term relationships with customers through daily control of, and continuous review and improvement of Operations and Support processes.
  • Employees are eligible to participate in State Street’s comprehensive benefits program, including retirement savings plan with company match, insurance coverage, paid-time off, and incentive compensation.
  • State Street fosters an inclusive environment where diverse backgrounds and perspectives are valued, providing flexible work programs and development opportunities.

Matching Summary

This role enhances long-term relationships with customers through daily control of, and continuous review and improvement of Operations and Support processes.

Salary

Base: $70,000 - $115,000 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including 401K match, insurance, paid-time off, and incentive compensation

Skills & Requirements

Must-have

  • Service management in SaaS environment
  • Operations and support process improvement
  • Incident and change management
  • Client lifecycle management
  • KPI monitoring and analysis
  • Data analysis and reporting
  • Financial market information systems experience

Nice-to-have

  • Strong analytical mindset
  • Experience with ServiceNow and SalesForce
  • Ability to motivate high performing teams
  • Knowledge of equities, fixed income, derivatives, FX
  • Understanding of multi-tier technical architectures
  • Familiarity with SQL, FIX, Crystal Reports
  • Excellent communication skills

Key Requirements

  • 0-3+ years financial/software services experience
  • Bachelor’s Degree in Business, Economics, Finance, Computer Science or related field
  • Experience in Services/SaaS environment
  • Proven process improvement delivery
  • Ability to engage with client C-Level management
  • Experience leading technical teams
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter