Customer Relations Actively manage entry/exit points into Casino including all entry/exit points to High Limit Gaming Areas. Ensure compliance with regulations related to restricted access points into Casino including HLGA. Perform all necessary checks at assigned post in the Casino including entry/exit checks, HLGA eligibility, Premium Player status verification etc., as assigned. Monitor and manage crowd levels within the work environment. Proactively greet guests, visitors, and others within the casino environment. Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships. Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary. Communication Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events. Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies. Keep all information on guest activity and Casino operations confidential. Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities. Meet the demands of a fast-paced environment by using good judgment and the ability to multitask. Any other duties as required. Job Requirements Experience • 1 year’s experience in a hospitality or casino role preferred. Competencies • Have a track record of personally providing excellent customer service. • Excellent customer service skills. • Ability to: - Learn system operations. - Perform job functions with attention to detail, speed, and accuracy. - Be a clear thinker, remaining calm and resolving problems using good judgment. - Follow directions balancing customer experience with regulatory requirements. - Take initiative and exhibit flexibility.