Tier 2 Help Desk Technician

Replit

Foster City, California, United States
Competitive salary & equity; 401(k) program with 4...
Remote
4+ years it support experience
Apple macos troubleshooting expertise
Google workspace administration skills
This role serves as an advanced technical support resource and escalation point for a primarily Apple macOS environment

Job Summary

  • This role serves as an advanced technical support resource and escalation point for a primarily Apple macOS environment.
  • The technician will troubleshoot complex hardware, software, and connectivity issues while supporting collaboration platforms like Google Workspace and Slack.
  • Replit offers competitive salary and equity, comprehensive health benefits, and flexible time off to its full-time employees.

Matching Summary

This role serves as an advanced technical support resource and escalation point for a primarily Apple macOS environment.

Salary

Competitive Salary & Equity; 401(k) Program with 4% match; Health, Dental, Vision and Life Insurance

Skills & Requirements

Must-have

  • 4+ years IT support experience
  • Apple macOS troubleshooting expertise
  • Google Workspace administration skills
  • Kandji or similar MDM platform knowledge
  • Identity and access management (MFA/SSO)
  • Onsite presence in Foster City CA

Nice-to-have

  • Microsoft Windows enterprise support
  • High-growth SaaS environment experience
  • SOC 2 and ISO 27001 familiarity
  • CompTIA Network+ or ACSP certification
  • Active Replit user passion

Key Requirements

  • 4+ years of IT support experience
  • Strong macOS system expertise
  • MDM platform proficiency (e.g., Kandji)
  • Network fundamentals knowledge
  • Ability to lift 40 lbs equipment
  • Must be onsite 4 days per week

Work Rights

Not specified

Tailored Resume

Cover Letter