Product Services Consultant

Caterpillar of Australia

Peoria, IL, US
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Onsite
Technical product support
Monitor product performance
Mechanical aptitude
As a Product Service Consultant for Medium Tractor Products, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products

Job Summary

  • As a Product Service Consultant for Medium Tractor Products, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products.
  • You will connect our internal engineering teams to real-time questions from the field to keep our machines running and meet our customers’ needs.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

As a Product Service Consultant for Medium Tractor Products, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • technical product support
  • monitor product performance
  • mechanical aptitude
  • effective communications
  • problem solving
  • analytical thinking

Nice-to-have

  • customer focus
  • relationship management
  • adapt materials to audience
  • work cross functionally

Key Requirements

  • Bachelor’s degree
  • Intermediate use of AI toolsets
  • Hands-on experience in service, service engineering or product support
  • Strong mechanical background
  • Caterpillar product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter