To serve as the primary customer interface, driving service revenue through effective communication and operational coordination for our Material Handling segments. Key Responsibilities Sales & Growth: Promote new service options and marketing packages to increase profitability and revenue. Customer Engagement: Attend to customer enquiries, provide service advice, and recommend suitable service and repair to achieve satisfaction and sales targets. Workflow Management: Manage daily operations through the creation and distribution of job cards, prepare service and repair quotations, and follow up on approvals. Operational Efficiency: Coordinate with the technical team to resolve issues promptly, ensure proper documentation of service records and reports. Support invoicing and ensure accuracy of billing Standards & Safety: Maintain 5S housekeeping practices and follow revised SOPs to ensure safety and workshop efficiency. Inter-departmental Coordination: Work closely with other departments to support all sales, rental, and operational activities. Qualifications & Experience Candidate must possess at least a NITEC in Electronics or Mechatronics Engineering Minimum 3 years’ experience in a similar operations role in the automobile or Forklift industry Solid understanding of how the workshop operates. MS Office Application (Word, PowerPoint, Excel) Interpersonal Communication Able to work on alternate Saturdays Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.