Japanese-speaking Service Desk Officer

NTT DATA

Cyberjaya, Malaysia
Fully remote
Japanese language skills required
English language proficiency required
12-hour rotational shift availability
This role is critical for providing comprehensive first-level technical support to end-users across various products and services

Job Summary

  • This role is critical for providing comprehensive first-level technical support to end-users across various products and services.
  • The position requires working flexible 12-hour rotational shifts onsite in Cyberjaya to ensure smooth service delivery.
  • NTT DATA offers a diverse and inclusive workplace where employees can grow, belong, and thrive while leveraging leading innovations.

Matching Summary

This role is critical for providing comprehensive first-level technical support to end-users across various products and services.

Skills & Requirements

Must-have

  • Japanese language skills required
  • English language proficiency required
  • 12-hour rotational shift availability
  • Onsite work in Cyberjaya required
  • Ticketing system experience needed

Nice-to-have

  • Helpdesk environment exposure preferred
  • Diversity and inclusion workplace culture
  • Process improvement recommendations ability
  • Multi-party coordination experience

Key Requirements

  • Diploma or degree in IT/Computing or equivalent experience
  • Business level English and Japanese speaking, reading, and writing
  • Flexible to work onsite in Cyberjaya

Work Rights

Not specified

Tailored Resume

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