Service Desk Manager

Merkle

Copenhagen, Denmark
Not specified; benefits: competitive pension schem...
Hybrid
Strong experience in service desk management
Hands-on jira service management expertise
Client-facing support function leadership
This role is central to building a trusted Service Desk that clients rely on while managing the underlying Atlassian platform

Job Summary

  • This role is central to building a trusted Service Desk that clients rely on while managing the underlying Atlassian platform.
  • The successful candidate will lead day-to-day operations, oversee client onboarding, and ensure high-quality incident management across multiple clients.
  • The company offers a collaborative culture in Copenhagen with hybrid work options, competitive benefits, and opportunities for professional growth.

Matching Summary

Match Score: 75

This role is central to building a trusted Service Desk that clients rely on while managing the underlying Atlassian platform.

Salary

Not specified; Benefits: Competitive pension scheme + health insurance; Perks: Breakfast, lunch, unlimited coffee & tea, Friday bars

Skills & Requirements

Must-have

  • Strong experience in service desk management
  • Hands-on Jira Service Management expertise
  • Client-facing support function leadership
  • Incident management and communication skills
  • Atlassian platform governance knowledge

Nice-to-have

  • Excellent English communication skills
  • Experience with cloud-based services
  • Strong organizational coordination skills
  • Ability to drive self-service adoption
  • Collaborative team culture fit

Key Requirements

  • Strong experience in service desk management
  • Hands-on experience with Jira Service Management
  • Experience running a client-facing support function
  • Strong understanding of ticket quality and escalation discipline
  • Excellent written and verbal English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter