Customer Service Manager - Boston, Ma

Philips

Boston, MA, US
Base: $101,000.00 to $140,000.00; bonus/equity: an...
Fully remote
2+ years medical device service operations experience
Experience with diagnostic imaging or large healthcare systems
Bachelor's degree or master's in service delivery/operations
The role involves defining and implementing service operations strategies that align with corporate objectives to drive excellence across all business units

Job Summary

  • The role involves defining and implementing service operations strategies that align with corporate objectives to drive excellence across all business units.
  • Candidates must have at least two years of experience in medical device service operations or biomedical engineering with a focus on diagnostic imaging.
  • Employees are eligible for a comprehensive benefits program including generous PTO, a 401k match up to 7%, and an HSA with company contribution.

Matching Summary

The role involves defining and implementing service operations strategies that align with corporate objectives to drive excellence across all business units.

Salary

Base: $101,000.00 to $140,000.00; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • 2+ years medical device service operations experience
  • Experience with Diagnostic Imaging or large healthcare systems
  • Bachelor's degree or Master's in Service Delivery/Operations
  • Managing cross-functional projects with multiple stakeholders

Nice-to-have

  • Strategic account planning capabilities
  • Hospital environment of care meeting participation
  • Transformational change leadership skills

Key Requirements

  • US work authorization required without sponsorship
  • Must reside within commuting distance to Boston, MA
  • Minimum 2 years experience in medical device service operations
  • Bachelor's OR Master's degree in relevant field

Work Rights

US work authorization is a precondition of employment

Tailored Resume

Cover Letter