Senior Customer Support Analyst

Nasdaq

Mexico City, Mexico
Competitive base pyy; short-term incentives (bonus...
Hybrid
5+ years technical support experience
Sql database query creation and analysis
Linux and windows server troubleshooting
This role serves as a key point of contact for clients, resolving complex technical and functional issues on the AxiomSL platform

Job Summary

  • This role serves as a key point of contact for clients, resolving complex technical and functional issues on the AxiomSL platform.
  • The position requires end-to-end ownership of customer issues, including replication, root cause analysis, and clear client communication.
  • Nasdaq offers a competitive rewards package including short-term incentives, long-term equity, and a hybrid work environment in Mexico City.

Matching Summary

This role serves as a key point of contact for clients, resolving complex technical and functional issues on the AxiomSL platform.

Salary

Competitive base pay; Short-term incentives (bonus/commission); Long-term incentives (equity) where applicable

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • SQL database query creation and analysis
  • Linux and Windows server troubleshooting
  • English C1-C2 communication skills
  • Root cause analysis and resolution

Nice-to-have

  • Experience with financial regulatory platforms
  • Familiarity with ISO-9001 processes
  • Cloud-based or SaaS environment experience
  • Incident management framework knowledge
  • Detail-oriented and customer-focused mindset

Key Requirements

  • Bachelor's degree or equivalent practical experience
  • 5+ years in Technical Support, System Administration, QA, or Software Development
  • Strong SQL skills across Oracle, PostgreSQL, SQL Server, or MySQL

Work Rights

Not specified

Tailored Resume

Cover Letter