Key Responsibilities Microsoft 365 / Office 365 Administration Administer and manage the Microsoft 365 tenant, including: User account provisioning, modification, and deactivation License assignment and usage monitoring Security groups and distribution lists Manage Exchange Online, shared mailboxes, email policies, and archiving Support Microsoft Teams, SharePoint Online, and OneDrive access and permissions Implement and maintain security best practices (MFA, Conditional Access, password policies) Monitor Microsoft 365 service health and coordinate issue resolution IT Infrastructure & End-User Support Provide day-to-day IT support for desktops, laptops, printers, scanners, and mobile devices Install, configure, and maintain Windows and macOS systems Manage onboarding and offboarding of employees (devices, accounts, access) Support remote and regional office users Coordinate with external IT vendors and service providers when required Identity, Security & Device Management Manage Azure AD / Entra ID users, roles, and access control Support endpoint management (Intune, device policies, antivirus, patching) Assist in IT security monitoring, incident handling, and compliance initiatives Office Systems & Facilities Coordination Oversee and coordinate office facilities and systems, including: Office furniture (desks, chairs, cabinets, meeting room fittings) Air-conditioning systems (basic checks, servicing coordination, fault reporting) Lighting systems (lamps, fixtures, replacements) Pantry equipment, meeting room equipment, and common-area facilities Perform basic troubleshooting for office equipment and arrange vendor repairs when needed Maintain inventory records for IT assets and office facilities Liaise with building management, MCST, landlords, and vendors on maintenance matters Support office setup, relocation, renovation, or refurbishment projects Network & Systems Support Perform basic monitoring and support for office networks (LAN/Wi-Fi/VPN) Coordinate with ve