Associate I, Customer Service (order Management - Anz & Sg)
Alcon
Selangor, Malaysia
Fully remote
Order processing and validation
Customer issue resolution
Proactive dissatisfaction management
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance across various customer segments
Job Summary
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance across various customer segments.
Duties extend to analyzing and resolving customer issues, acting as a mediator between customers and the production or distribution teams for specific orders.
Opportunity to work with a leading global medical device company and collaborate with a diverse and talented team in a supportive work environment.
Matching Summary
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance across various customer segments.
Skills & Requirements
Must-have
Order processing and validation
Customer issue resolution
Proactive dissatisfaction management
Order, shipping, and returns process
ERP and operational expertise
Nice-to-have
Customer-focused and detail-oriented
Proactive problem-solving
Continuous learning and development
Key Requirements
Bachelor’s degree in business or related field
Proficient in English
1-5 years’ experience in Customer Service / Order Management / Medical device field