Customer Service Representative With Dutch

J&J FAMILY OF COMPANIES

Issy-les-Moulineaux, France
Bilingual english french dutch speaker
Customer service experience in call center
Order processing and complaint resolution
The role involves handling incoming and outgoing orders, inquiries, complaints, and general information via multiple communication channels

Job Summary

  • The role involves handling incoming and outgoing orders, inquiries, complaints, and general information via multiple communication channels.
  • Candidates must maintain SLA metrics for EMEA regions while ensuring first-contact resolution to enhance the customer experience.
  • The position requires collaboration with internal partners to automate orders through EDI and eCommerce systems.

Matching Summary

Match Score: 85

The role involves handling incoming and outgoing orders, inquiries, complaints, and general information via multiple communication channels.

Skills & Requirements

Must-have

  • Bilingual English French Dutch speaker
  • Customer service experience in call center
  • Order processing and complaint resolution
  • SLA and KPI management skills
  • Manual EDI and eCommerce troubleshooting

Nice-to-have

  • SAP software knowledge preferred
  • Microsoft Office proficiency required
  • Third language capability valued
  • Ophthalmology domain knowledge
  • Proactive problem-solving approach

Key Requirements

  • Fluency in English, French, and Dutch languages
  • Prior experience in customer service or call centers
  • Strong organizational and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter