The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and demonstrate patience while maintaining a pleasant and professional tone during all customer contacts.
Matching Summary
Match Score: 75
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma required
Strong customer service orientation
Effective verbal and written communication
Ability to work flexible shifts
Fast-paced high production environment
Nice-to-have
Three to six months relevant experience
Empathy and rapport building skills
Multi-tasking and adaptability
Team collaboration abilities
Patience in customer contact situations
Key Requirements
High school diploma
Three to six months of relevant experience preferred