Lead Customer Service Representative（aig新子安）

PPD (Thermo Fisher) UK / Thermo Fisher Scientific Japan

Tokyo, JP
3+ years customer service experience
Sap or oracle e1 erp usage
Japanese language fluency
This role supports customer satisfaction by managing the full order lifecycle from inquiry to delivery for Thermo Fisher Scientific's analytical instruments and consumables

Job Summary

  • This role supports customer satisfaction by managing the full order lifecycle from inquiry to delivery for Thermo Fisher Scientific's analytical instruments and consumables.
  • Employees will utilize SAP systems to process orders, handle returns, and ensure accurate data management while collaborating with sales and logistics teams.
  • The position offers a hybrid work model with a focus on work-life balance, featuring structured onboarding through OJT and opportunities for career progression within the supply chain division.

Matching Summary

This role supports customer satisfaction by managing the full order lifecycle from inquiry to delivery for Thermo Fisher Scientific's analytical instruments and consumables.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • SAP or Oracle E1 ERP usage
  • Japanese language fluency
  • Order fulfillment operations
  • Microsoft Excel proficiency

Nice-to-have

  • SOP creation and update experience
  • Process improvement participation
  • Basic accounting knowledge
  • English reading and writing skills
  • Mentoring junior staff experience

Key Requirements

  • Bachelor's degree or equivalent
  • Minimum 3 years relevant work experience
  • Fluency in Japanese communication

Work Rights

Not specified

Tailored Resume

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