Workforce Management Analyst Ii

F5

Guadalajara, , Mexico
Not specified (assumed hybrid due to global operations context)
Workforce management tools expertise
Contact center metrics knowledge
Data analysis and forecasting
F5 is seeking a Workforce Management Analyst II to support operations in Global Services, focusing on staffing, forecasting, and enhancing operational efficiency. The ideal candidate will possess strong analytical skills and technical proficiency, particularly in Excel and workforce management tools

Job Summary

  • The Workforce Management Analyst II is responsible for ensuring optimal staffing and operational efficiency across multiple regions in Global Services.
  • This role involves analyzing historical data to create accurate workload forecasts and managing schedules to maintain service level agreements.
  • F5 prioritizes a diverse and inclusive community where each individual can thrive and offers reasonable accommodations during the application process.

Matching Summary

Match Score: 85

F5 is seeking a Workforce Management Analyst II to support operations in Global Services, focusing on staffing, forecasting, and enhancing operational efficiency. The ideal candidate will possess strong analytical skills and technical proficiency, particularly in Excel and workforce management tools.

Skills & Requirements

Must-have

  • workforce management tools expertise
  • contact center metrics knowledge
  • data analysis and forecasting
  • schedule building across time zones
  • performance metrics monitoring

Nice-to-have

  • collaboration with cross-functional teams
  • problem-solving with minimal supervision
  • adaptability in dynamic environments

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 2+ years workforce analytics experience
  • strong knowledge of contact center metrics
  • advanced Excel skills
  • experience with NICE or Verint tools

Work Rights

Not specified

Tailored Resume

Cover Letter