ABOUT THE POSITION The MSM Manager APAC leads the Members Services Manager function across Singapore and Hong Kong, overseeing a team of 7 direct reports. This role is accountable for team performance, service governance, process excellence and cross-functional alignment to ensure consistent execution of the MSM service model for Le Club FICOFI® members across the region. As a key pillar of local APAC management, the MSM Manager drives clear decision-making frameworks, reduces operational exceptions, and ensures the team operates efficiently and consistently. The role serves as the primary interface with Sales / Le Club FICOFI® Advisors, Operations & Transports, Finance, Marketing & Events, and IT, particularly during tooling evolution, process changes and ERP-related transitions. On a day-to-day basis, the MSM Manager supports the team in their operations, handles escalations, coordinates cross-functional initiatives, implements new tools, and proposes solutions to operational challenges, always keeping member satisfaction and team efficiency at the forefront. The MSM Manager APAC operates under the direct leadership of the Group Head of MSM, who defines the global MSM strategy, governance, priorities, and performance expectations. The APAC role ensures regional execution, alignment, and feedback within this global framework. KEY RESPONSIBLITIES SCOPE & OPERATING MODEL: Team: 7 MSM direct reports split between Singapore and Hong Kong (portfolio allocation owned by the function; execution performed by MSMs). You will report to the Group Head of MSM. Role focus: Leading people and governance—no personal portfolio or routine MSM tasks. The MSM Manager supports MSMs daily by resolving issues, managing escalations, arbitrating, coordinating projects, rolling out tools, and offering solutions to operational challenges. Function covered by the team: sales coordination & member support, CRM/data discipline, member request coordination and follow-up across purchases/sales/d