Base: based on c + idate experience + location; bo...
Hybrid
1-3 years technical support experience
Saas troubleshooting skills
Crm/issue tracking tools like salesforce or jira
This role serves as the entry point into Tier II support with clear pathways for career development into Senior Technical Support roles
Job Summary
This role serves as the entry point into Tier II support with clear pathways for career development into Senior Technical Support roles.
The specialist is responsible for investigating complex customer escalations, validating expected behavior, and collaborating with Engineering teams to isolate root causes.
Autodesk offers a competitive compensation package including annual cash bonuses, stock grants, and a comprehensive benefits package within a culture focused on diversity and belonging.
Matching Summary
This role serves as the entry point into Tier II support with clear pathways for career development into Senior Technical Support roles.
Salary
Base: Based on candidate experience and location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
1-3 years technical support experience
SaaS troubleshooting skills
CRM/issue tracking tools like Salesforce or Jira
Strong analytical and debugging abilities
Excellent written and verbal communication
Nice-to-have
Familiarity with Autodesk Forma product suite
Experience supporting Web iOS or Android apps
Mentoring peers or creating enablement content
Key Requirements
1–3 years in technical support or SaaS troubleshooting