Customer Retention Specialist (brazil)

FxPro

Brazil, Brazil
Remote
Fluent in english and portuguese
Customer support via chat, email, phone
Financial services experience
Join FxPro, a leading international fintech company with a diverse workforce of over 500 employees representing 40 nationalities

Job Summary

  • Join FxPro, a leading international fintech company with a diverse workforce of over 500 employees representing 40 nationalities.
  • Responsibilities include providing comprehensive client support, managing account verification and funding, maintaining high-value client relationships, and gathering client feedback.
  • Benefits include a competitive compensation package, 21 days off, and 10 sick leaves annually.

Matching Summary

Join FxPro, a leading international fintech company with a diverse workforce of over 500 employees representing 40 nationalities.

Skills & Requirements

Must-have

  • Fluent in English and Portuguese
  • Customer support via chat, email, phone
  • Financial services experience
  • CRM systems experience

Nice-to-have

  • Building and maintaining client relationships
  • Gathering and reporting client feedback
  • Dynamic and diverse workplace

Key Requirements

  • Proven customer service experience
  • Strong problem-solving skills
  • Ability to manage multiple tasks
  • Detail-oriented and organized

Work Rights

Not specified

Tailored Resume

Cover Letter