Customer Service Representative

Petz Plaza

Burbank, CA, United States
Base: $17.81ph doe; tips: + tips; benefits: telehe...
On-site
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
Petz Plaza is seeking a Customer Service Representative who is passionate about pets and people to join their team in Burbank, CA. The role involves providing exceptional service to pet parents while managing various tasks in a lively environment

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, touring clients, managing check-ins/check-outs, handling payments, and responding to complaints.
  • Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $17.81/hour DOE + tips.

Matching Summary

Match Score: 85

Petz Plaza is seeking a Customer Service Representative who is passionate about pets and people to join their team in Burbank, CA. The role involves providing exceptional service to pet parents while managing various tasks in a lively environment.

Salary

Base: $17.81/hour DOE; Tips: + tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • managing check-ins and check-outs
  • responding to complaints with patience
  • keeping the lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • juggling phones and muddy paws
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter