Monthly Salary: UP to $8000 (Negotiable) Working Address: Ubi Working hours: 9am to 6pm (Monday to Friday) Objectives of the Role: ・Serve as the primary point of contact for all client needs, inquiries, and concerns ・Strengthen relationships with clients to build long-term partnerships, engaging key executives and stakeholders ・Maintain accurate client information and monitor contract updates and renewals ・Coordinate with customers and internal cross-functional teams to ensure timely and successful delivery of solutions ・Develop a deep understanding of our products and services to effectively support upselling and cross-selling Responsibilities and Duties Reporting to the Managing Director, your responsibilities include: ・Respond to customer inquiries and ensure their needs are addressed promptly ・Build trusted advisor relationships with key accounts, stakeholders, and executive sponsors ・Monitor account activities to ensure services align with client needs and budget ・Maintain strong relationships with existing customers and deliver exceptional day-to-day service ・Collaborate regularly with internal teams to review progress, identify improvements, and support customer satisfaction ・Prepare progress reports for clients and management ・Communicate the status of monthly/quarterly initiatives clearly to internal and external stakeholders ・Forecast and track key account metrics ・Collect and analyse data to understand customer behaviour ・Identify upsell, cross-sell, and renewal opportunities and keep management updated ・Act as a customer advocate, focusing on enhancing the buying experience ・Monitor client use of our products and solutions to ensure effectiveness ・Work with Sales and management teams to onboard new customers and strengthen existing customer relationships Qualification and Requirements: ・Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field ・At least 4 years of experience in account managem