Ingeniero De Soporte Video

Ikusi

Monterrey, Mexico
Not specified; benefits: full imss contribution; p...
Customer service via multiple channels
Incident ticket handling
Service level agreement compliance
The role involves attending to customers through various media by providing incident or requirement service tickets

Job Summary

  • The role involves attending to customers through various media by providing incident or requirement service tickets.
  • Employees must adhere to contracted service levels while delivering appropriate support.
  • The company offers a comprehensive benefits package including full IMSS coverage, profit sharing, and additional paid leave.

Matching Summary

Match Score: 75

The role involves attending to customers through various media by providing incident or requirement service tickets.

Salary

Not specified; Benefits: Full IMSS contribution; Profit sharing based on results; 30 days salary as Christmas bonus

Skills & Requirements

Must-have

  • Customer service via multiple channels
  • Incident ticket handling
  • Service level agreement compliance
  • English language proficiency

Nice-to-have

  • Collaborative digital tools usage
  • Continuous professional development
  • Health and wellness program participation

Key Requirements

  • University degree in Computer Engineering
  • Proficiency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter