About us At SGX FX, we are revolutionizing the foreign exchange (FX) market through cutting-edge technology that provides financial institutions with access to deep liquidity, market transparency, and optimized execution. Our advanced trading platform connects directly to all major banks, offering a seamless and intuitive user interface. SGX FX recognizes that the Client Services team are the backbone of client success, ensuring smooth operations and continuous use of our service offerings. As a proud subsidiary of SGX Group, we champion diversity, inclusion, and innovation. Join us to help reshape the FX landscape and share in our success. Responsibilities Ownership The production service is entirely owned by the Client Services team. Responsible for the end-to-end operation of all trading and pricing services. Make critical, real-time decisions and take action to ensure continuous service uptime. Client Relationship Management Build and nurture strong, trust-based relationships with clients, serving as an advocate for their needs within the company. Collaborate with sales, account management, and integration teams to deliver exceptional 24/6 support coverage. Incident Management Rapidly assess, prioritize, and resolve incidents while keeping clients informed throughout. Serve as the primary point of contact for clients and internal teams during incidents. Create and maintain timely client-facing service alerts. Actively manage and resolve open incidents, including those of other team members, as needed. Perform regular system health checks to ensure seamless service operation. Coordinate with third-party service providers to resolve incidents and obtain detailed root cause analyses. Service Operations Work alongside the senior management team to formalise a framework for incident and problem management including impact assessment, root cause analysis and preventative measures Manage application upgrades and deployments for SGX FX’s core trading services. Contribut