The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
Candidates must be dependable with strong attention to detail and possess the ability to effectively communicate both written and verbally.
Matching Summary
Match Score: 75
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation skills
Ability to rotate shifts as needed
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and adapting quickly
Tolerance for repetitive work in fast-paced environment