The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and able to rotate shifts as needed in a high production work environment.
Matching Summary
Match Score: 75
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Basic computer navigation skills
Attention to detail and accuracy
Nice-to-have
Demonstrate empathy with customers
Flexible and adaptable to changes
Team player with independent capability
Patience in all contact situations
Multi-tasking abilities
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred