#Basic Salary: Up to S$7,000 (commensurate with experience) #Working Hours: Mon–Fri 9:00am–5:30pm, Alt Sat 9:00am–1:00pm #Location: Changi An established logistics organization with a strong global presence is seeking a capable Airfreight Forwarding Manager (Import Customer Service) to lead and drive performance within the import customer service operations. Job Responsibilities: Lead and manage a team of customerservice staff handling airfreight import operations Drive team performance to meet KPIs, SLAs and service standards, including monitoring productivity and service quality Oversee end-to-end air import processes in Singapore, including shipment documentation, coordination with carriers, customs compliance, billing and job closure Act as the key escalation point for complex customer service and operational issues Work closely with internal departments and external partners to ensure smooth and timely shipment execution Identify process gaps and implement improvements to enhance operational efficiency Support the development and implementation of import customer service policies and ensure compliance with internal procedures and regulatory requirements Job Requirements: Proven experience in leading a customer service team within airfreight forwarding Strong expertise in end-to-end air import processes in Singapore Working knowledge of CargoWise system Strong leadership, communication and stakeholder management skills Looking for a change or a new challenge? Please email your detailed resume in MS Word format to cherry.cheng@celecti.com.sg Cherry Cheng Wei (Ms.) | Talent Acquisition Consultant | CEI Reg. No:R26160225