Ipanema World Music Bar is seeking a Floor Supervisor to lead our energetic service crew team, ensuring smooth floor operations and creating a fun, seamless experience for our patrons, where the energy of live music meets the rhythm of delicious food. Responsibilities: Oversee smooth floor operations with the Front of House team, ensuring a clean, safe, and welcoming environment Coordinate service to deliver efficient food and drink orders while maintaining a positive guest experience Handle guest feedback and resolve issues promptly and professionally, including addressing work-related issues in a fair and timely manner Lead, motivate, and support the team, including on-the-job training and daily guidance Ensure adherence to strict cleanliness and hygiene protocols, partner with Logistics and Procurement for optimal inventory levels Support managers to uphold service excellence through staff feedback, standard enforcement, administrative tasks, scheduling, and resolving complex guest issues What are we looking for: Excellent communication ensures seamless interaction with both staff and management Proactive problem-solving ensures smooth operations and a positive guest experience Adaptable and maintains composure in a fast-paced environment Team player who collaborates well and contributes to a positive, supportive workplace culture Required Academic Qualifications & Experience Minimum "O" Level with strong written, verbal, and comprehension skills in English. Prior supervisory experience within hospitality industry Work Environment: Primarily based at our establishment, with occasional support at sister outlets if required. Benefits We offer a competitive salary package with performance bonuses, recognizing your dedication and contribution to our team's success. Employee Discount: Enjoy a discount on your purchases from our full menu, including drinks. Schedule: Full-time position with evening and night shifts, including weekends. Job Type: Full Time Salary: SGD 2