Director Of Customer Contract & Relationship Management:customer Experience Leader
jackhenry.dev
Monett, MO, United States
Base: $119,100 - $150,000; bonus/equity: not speci...
Hybrid (1 day onsite)
12 years in customer operations or contract management
5 years of people leadership experience
Bachelor's degree in finance or business
Jack Henry is seeking a Director of Customer Contract & Relationship Management to enhance customer experience in the financial services sector. The role involves leading operations related to contracts and billing, fostering collaboration among various internal teams, and driving continuous improvements in customer interactions
Job Summary
The role serves as the central service leader connecting Contracts & Billing Operations, customers, Sales, and internal partners to deliver a seamless customer experience.
Responsibilities include leading quarterly reviews, managing accounts receivable teams, and ensuring compliance with US GAAP and SOX standards.
Jack Henry offers a culture focused on purpose, collaboration, and excellence with comprehensive benefits supporting physical, mental, and financial health.
Matching Summary
Match Score: 85
Jack Henry is seeking a Director of Customer Contract & Relationship Management to enhance customer experience in the financial services sector. The role involves leading operations related to contracts and billing, fostering collaboration among various internal teams, and driving continuous improvements in customer interactions.
Salary
Base: $119,100 - $150,000; Bonus/Equity: Not specified; Benefits: Comprehensive physical, mental, and financial health support
Skills & Requirements
Must-have
12 years in customer operations or contract management