Client Enablement Lead

Alloy

New York City, NY, US
Base: $141,000 to $162,000; bonus/equity: eligible...
Hybrid (on-site 3 days a week, remote on mondays and fridays)
4-7 years experience in client enablement
End-to-end documentation ownership
Experience with ai writing tools
Alloy is seeking a Client Enablement Lead to enhance the experience of clients and partners using its identity risk management platform. The role emphasizes building documentation, training, and onboarding resources while collaborating across teams to ensure clients can effectively utilize Alloy's services

Job Summary

  • Alloy helps solve the identity risk problem for companies offering financial products by enabling them to outpace fraud.
  • The Client Enablement Lead will own the external knowledge base strategy and design training programs to reduce time-to-value for clients.
  • Employees enjoy unlimited PTO, a 100% 401k match up to 4%, and a hybrid work environment requiring onsite presence three days a week.

Matching Summary

Match Score: 85

Alloy is seeking a Client Enablement Lead to enhance the experience of clients and partners using its identity risk management platform. The role emphasizes building documentation, training, and onboarding resources while collaborating across teams to ensure clients can effectively utilize Alloy's services.

Salary

Base: $141,000 to $162,000; Bonus/Equity: Eligible for stock options (ISOs); Benefits: Medical, dental, vision, 401k match, parental leave, learning stipend

Skills & Requirements

Must-have

  • 4-7 years experience in client enablement
  • End-to-end documentation ownership
  • Experience with AI writing tools
  • Modern documentation platforms like Notion or Readme
  • Cross-functional collaboration skills

Nice-to-have

  • Experience in fintech or identity verification
  • Familiarity with API documentation
  • Background in B2B SaaS environments
  • Proactive problem-solving mindset
  • Ability to make complex concepts accessible

Key Requirements

  • 4-7 years of relevant experience
  • Hands-on experience with AI writing tools
  • Proven track record owning documentation end-to-end

Work Rights

Not specified

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