Microsoft Scim Malaysia Senior Engineer

Concentrix

Kuala Lumpur, Malaysia
Advanced technical troubleshooting skills
Experience with hardware software networking
Strong verbal and written communication
The role involves providing the most advanced technical support by handling complex customer cases with minimal supervision

Job Summary

  • The role involves providing the most advanced technical support by handling complex customer cases with minimal supervision.
  • Candidates are expected to identify, investigate, and resolve issues related to hardware, software, and networking while maintaining high KPIs.
  • The position includes responsibilities for coaching support professionals, evaluating performance, and acting as an escalation point for the team.

Matching Summary

Match Score: 85

The role involves providing the most advanced technical support by handling complex customer cases with minimal supervision.

Skills & Requirements

Must-have

  • Advanced technical troubleshooting skills
  • Experience with hardware software networking
  • Strong verbal and written communication
  • Ability to handle complex unstructured problems
  • Customer service orientation with empathy

Nice-to-have

  • Coaching and mentoring junior team members
  • Data analysis and reporting capabilities
  • Flexible adaptability to shift rotations
  • Patience in customer contact situations

Key Requirements

  • Associate's Degree in related technical discipline
  • Three to five years of related technical experience
  • Recognized technical certification(s)
  • Minimum two years of college education
  • 12 to 18 months of call center experience

Work Rights

Not specified

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