Customer Service Representative Supervisor

Tarzanapetclinic

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
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Client interaction management
Staff supervision and training
Schedule management
** Tarzanapetclinic is seeking a Client Service Representative Supervisor for their Acton, MA location. This role emphasizes leadership, customer service, and the management of staff in a veterinary setting, with a strong focus on creating a welcoming environment for clients and their pets. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 75

** Tarzanapetclinic is seeking a Client Service Representative Supervisor for their Acton, MA location. This role emphasizes leadership, customer service, and the management of staff in a veterinary setting, with a strong focus on creating a welcoming environment for clients and their pets. **

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff supervision and training
  • Schedule management
  • Performance issue resolution
  • Customer service excellence

Nice-to-have

  • Compassionate and energetic
  • Fosters professional growth
  • Supportive workplace culture

Key Requirements

  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Excellent verbal and written communication skills
  • Ability to prioritize and complete tasks simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter