About the role: Junior Application Support Analyst (on site) This role involves problem-solving to support trading applications and exchange connectivity for Global Derivatives Markets. Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. You will have direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise. You will work with the very latest technology in low-latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and public cloud environments. This is a technical role based in our Singapore Downtown office. You will support our global client base and work aspart of a global team, where communication is key – both with clients and with colleagues across multiple teams and time zones. and time zones. You will be required to: ● Respond promptly to support requests and enquiries from clients. ● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary. ● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity. ● Conduct in depth analysis of complex order and trade histories. ● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications. ● Manage distribution and installation of software enhancements and upgrades. ● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing. ● Work with our infrastructure team to test and complete various server and network upgrade projects. ● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer suppor