The Customer Service Representative will support a diverse portfolio of accounts and products while contributing to IPEX's customer intimacy strategy
Job Summary
The Customer Service Representative will support a diverse portfolio of accounts and products while contributing to IPEX's customer intimacy strategy.
Key responsibilities include responding to inquiries, resolving delays, managing orders, and identifying sales opportunities using SAP and CRM platforms.
The role requires strong collaboration with Sales, Production, and Supply Chain teams to ensure timely delivery and high-quality customer experiences.
Matching Summary
The Customer Service Representative will support a diverse portfolio of accounts and products while contributing to IPEX's customer intimacy strategy.
Skills & Requirements
Must-have
3+ years customer service experience
High school diploma required
Proficiency in Microsoft Office
Strong problem-solving skills
Ability to manage multiple priorities
Nice-to-have
Sales experience preferred
Bilingualism as asset
Experience with SAP and CRM systems
EDI order processing knowledge
Post-secondary education in business
Key Requirements
Minimum high school diploma
3+ years in customer service role
Experience in manufacturing or B2B environment preferred