Customer Service and Sales: Deliver exceptional, personalized shopping experiences to clients. Drive sales and support the team to achieve and exceed targets. Build and manage relationships with VIPs and key customers through effective clienteling strategies. Maintain a comprehensive CRM database to foster lasting customer connections. Ensure excellence in after-sales service, enhancing client satisfaction. Team Leadership and Collaboration: Lead by example with professionalism, integrity, and a mentoring mindset. Foster a positive, collaborative, and high-performance team culture. Share weekly sales insights to support team success and strategy development. Handle team dynamics and conflicts with maturity and professionalism. Stock and Operations Management: Partner with Operations to maintain optimal stock levels and organized stockrooms. Manage stock replenishment and ensure inventory accuracy through regular stock takes. Ideal Candidate Profile: 3-5 years of luxury retail experience, preferably in jewellery or high-end products. Exceptional communication skills to engage with diverse clientele and team members. Passionate about people, design, and luxury, with a strong eye for fashion and style. Proven ability to thrive in a target-driven environment and mentor team success. Experienced in leading teams; candidates with extensive experience may be considered for senior roles.